Delivery Policy

  1. Customer is estimated to receive items within 5 working days after the payment is confirmed for all paid order. The pos laju tracking number will be updated to the system after next working day.
  2. Customer is responsible for tracking the parcel after the pos laju tracking number is updated in the system. Once the tracking number is updated in the system, it will trigger an email to notify the customer that the shipment is in progress, it will send a notification to the email address that registered by customer. Any accusation or complaint about do not notify by the email notification will not be accepted, customer have to check the order status in the system during this period.
  3. Please take note that customers responsible to communicate with the guardhouse if the shipping address is a condominium, apartment or high building suites due to some guardhouses do not allow courier service to enter premises and some guardhouse will receive parcels on their resident behalf. If you do not allow your guard house to receive the parcel on your behalf, you should have informed your guard house. Otherwise the courier service will deliver to your guard house.
  4. Customer need to bear the 2nd attempt shipping cost if the parcel is returned by pos laju to us. For any parcel that did not reach the customer, customer needs to collect the parcel at the nearest pos laju office within 7 days as shown in the tracking system.If the parcel is unclaimed by customer within 7 days, the parcel will be returned to us. Hence customer is responsible to collect the parcel from the nearest courier service office if this case happened.
  5. Customer need to bear the 2nd attempt shipping cost if the parcel is returned by pos laju to Katrina Fashion due to incomplete or incorrect shipping address given by customers. Hence customer must provide the complete shipping address and provide the valid active contact number just in case the courier company can contact customers if anything happened during the delivery process.
  6. For all conditions, shipping cost paid by customer to ship from us to customer is non-refundable.